Yes, you speak to the actual brand expert that will be working on your project. Communication is vital to the design process. Most design firms deal ONLY via e-mail because their designers do no work in-house. With Moxo, you have unlimited alteration on selected packages and direct communication before, during, and after your logo design project.
Our automated online process was created to streamline the design and print production. In order to do this and offer a high quality service and maintain our production low cost to you, we require payment before the project is started. Your project manager will review all orders and if there are ever an issues, we will either try our best to fix it ourselves or let you know what needs to be done so you can have it fixed and resent to us. If for any reason the issue cannot be corrected, then we can offer you design services to custom design what you need or we can offer a full refund.
One business day is 24 hours: Today does not count as a business day, today to tomorrow is 1 business day.
Weekends & holidays do not count as a business day.
Our daily cut off time is 11:00 am EST, anything past that would add 1 business day to your order.
Printing time frames are based on ready-to-print files, if we are designing for you, then the time frame starts once we have your approval to proceed with printing.
If you purchased design time blocks then we are designing for you. We will send an email asking you to login to your account and to review your designs. At that point you may approve it or reject it. If you do reject it please add notes of what needs to be done then to correct the design and then click send. This is for you to proof-read the text, review the layout and approve the colors.
You supply your own design files: If you are submitting your own ready-to-print files we do not send proofs. All files received do go through our pre-press process to make sure that our basic specifications like safe zones, bleeds & minimum resolutions are met. We do not proof read or offer any other quality control and we are not responsible for any print errors when you supply your own design files. It is very important that you review your design and follow our template guidelines before you submit files for print. You may always call in and speak to our design manager if you should have any questions about design layout and file formats.
Orders go into imposition very quickly, usually within an hour or two. If you do need to make a change please call us right away: 514.303.MOXO
What if I need to make a critical change to files that are have already been sent to print? If it is too late to switch files then we can try to offer you a discount on a re-print. If you need to do this please give us a call so that we can set this up for you and discuss all possible options.
Our guarantee for colors is within a 5% margin from what is set in your files and not your computer or phone monitor/screen. Colors from one monitor/screen to the next can vary, also monitors/screens display RGB colors and our printing is C.Y.M.K. “full color process”
Please Note: Matching exact colors in printing is possible but it requires exact Pantone colors codes which is very expensive, about $325 per pantone color on top of regular printing costs. When people understand this they can appreciate the small variance in colors with CMYK printing. It is your responsibility to make sure that the colors match during the approval stage.
At this moment we do not offer Pantone colors, everything we do here is full color CYMK or black and white for smaller digital jobs that require it.
Remember:
As with any large run printing company there is a slight variation when cutting your jobs. We do not guarantee jobs with borders on them. These jobs will come out uneven.
All orders must be placed online. If you need to speak with a project manager before you place your order you can call direct: 514.303.MOXO, they can help answer all your questions and assist with creating your account and placing your order online.
You can speak with our project manager to arrange a pick up from our location. We are located at 4707 Couture, Montreal Quebec, H1R 3H7 and our office hours are Monday to Friday 9am to 5pm EST. You can login and see when your order is ready for pickup. You may also request to be notified via text message when your order is ready.
Remove any strays from the file and make sure it isn’t larger than it needs to be. It should be the final size PLUS bleed (1/8″). Also, flattening your artwork can help.
If you would like to place an order for a size that is not listed on the website, you can still place an order online. Select custom size from the dropdown menu and enter your size ( in inches ) then continue placing your order. Once the order is placed, if you have any specific questions about size please feel free to email ( maria@moxomedia.com )
If you’re having difficulties sending your files, you can try these steps:
- Try a different browser
- Update your browser
- Reboot your computer
- Clear your cache, history and cookies
- Check to ensure that the specs of the files you are sending are correct (file size, bleed, cmyk, transparency)
NOTE: We do not accept .ZIP files as uploads
If the problems persist, please click on our LIVE CHAT or call our office: 514.303.MOXO
Add all orders to the cart before going to checkout. This way there will be one combined shipping fee. Please note that adding an order to your cart with a longer production time will increase the time before all orders ship.
If have placed multiple orders at different times or days, you can always call our office and speak with your project manager to request that your orders be shipped at the same time 514.303.MOXO
Follow these steps:
- Add 1/4″ bleed along the top and the sides of the banner
- The banner must be 33″ x 81″ + bleed
- Avoid putting text in the bottom 3″, in order to make sure it doesn’t end up within the base of the stand once installed
Open your PDF in Adobe Acrobat (not the reader software). Depending on your version of Acrobat, these steps may vary.
Go to Tools > Print Production > Preflight.
Once you click “preflight”, a window will open and on the bottom right end you will see the button “Analyze”.
Click on “analyze” and you will see a list of errors within your document.
You can visit www.splitpdf.com. This is a free online tool to help you separate your PDF files.
After placing an order, the order status is always available in your Order History.
- Click My Account > Order History (If you are not signed in already, you will be prompted to do so.)
- All of your orders are displayed. Review the Status column to determine if your order has shipped.
- Click the Track button in the Actions column to view the tracking associated with an order.If something doesn’t seem right, contact us 514.303.MOXO or click our Chat Live button and we’ll get to the bottom of it.
We use a variety of shipping carriers to deliver your order:
- UPS
- FedEx
- MOXOGO™ – Our own delivery company that ships locally
All our carriers enable us to offer high-quality shipping services at a low cost. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected. Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email and can be sent to you via a text message.
Yes. Most online orders from the Moxo website can be tracked in your account:
- Click My Account > Order History (If you are not signed in already, you will be prompted to do so.)
- All of your orders are displayed. Review the Status column to determine if your order has shipped.
- Click on the order number. A detailed receipt displays.
- Click the Track button in the Actions column to view the tracking associated with an order.
- The tracking page for the shipping company opens and displays shipping information for your order.
If something doesn’t seem right, contact us 514.303.MOXO or click our Chat Live button and we’ll get to the bottom of it.
When you checkout you will be asked to enter your promo code. Note: there must be an item in your Cart to add a promo code
Follow these guidelines
- The UV and design files must be separate and in four different file
- Send one file, with only one layer for the design of the recto
- Send one file, with only one layer for the design of the verso
- Send one file, with only one layer for the UV of the recto
- Send one file, with only one layer for the UV of the verso
- If the spot UV is only on one side, then specify which side in the comment box (when placing your order)
- What is in spot UV must be 100% opacity and only 100% black, and not a combination of colors
- All four files must be the same size, so if bleed is 1/8″, business cards would be 2.125″x3.625″ so all four files should be this size,
- In the design, be sure to use CMYK unless you paid for Pantones
When sending the files, send the design of the recto and the verso in the section that asks for the “front” and “back”. Send the UV files in the section “additional files”.
- To avoid any issues please make your line thickness min 1pt
- We do not recommend tight register with spot UV layers. The spot UV layer may move up to 1/16″.
Yes, Moxo has a professional and expertly trained design team that works in-house. We do not sub-contract our design work out or use freelancers. Moxo owns and operates all their own printing machines, so you can rest assured that you are getting the best possible quality at the lowest possible price.
Yes, Moxo will match any price. However you will need to supply a written quote that was issued within the last 10 business days from a local company.
Do you want to enjoy exclusive advantages with moxomedia.com Then just sign up in the newsletter box at the bottom right of our homepage or on our customer service page. After successful registration, you will receive our newsletter on a regular basis with exclusive offers, news and helpful expert tips on the subject of photography. You can check out from our website at any time. At the end of each newsletter there is a button that enables to do this – you can click on it to unsubscribe.
NOTICE: WE ARE ACCEPTING 10 RESELLERS FOR 2020
Increase your income potential by joining the Moxo reseller network.
Resellers of all business sizes are welcome to join our reseller network.
Our reseller network program has been designed to allow our resellers the opportunity to increase their revenue from the vast service and product line. We offer all our resellers a high level of support with both online tools, cutting edge printing presses and large format machines, professional and experienced staff made up of designers, printers, branding and marketing experts, not to mention a management support system that can handle the workload. Our quality control department ensures that your clients get the best quality at the unbeatable prices.
To apply to become our reseller in your area please fill out our online reseller application.
Once you submit your application it will be reviewed by our business development team. If your application has been accepted you will receive a call to discuss additional details.
After you place your order, you will be prompted to complete and submit a logo creative brief. Once we receive the brief, a Project Coordinator will contact you to discuss your project and gather any more details to help with the design process.
We are ready to sign any non-disclosure agreement. Speak to our Project Manager for more information. You may email us: NDA@moxomedia.com or call us directly 514.303.MOXO
There is a big difference between a logo and an illustration. Logos are basic, which makes them unique, memorable and highly recognizable from any distance and at any size. Illustrations are usually a very complicated artwork that looses it’s quality when reduced in size. Very busy images like these are sometimes difficult and costly to print because of the small details and numerous colors.
When you sign on with The Moxo Group, we dive right in and learn as much as we can about you and your industry. We want to learn everything about your goals and needs, and about any obstacles that may stand in your way. Our Client Questionnaire helps you articulate your business to us and lets us know what’s important to you, so that we can then help you better communicate it to your target audience. Our brand experts will also contact you before we begin your project to have an open discussion about the creative direction and what your needs are for this specific project.
Coated papers are available in two finishes – glossy (shiny and smooth) and matt (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.
Please be aware that the corrugated flute structure on our Coroplast Signs results in a very subtle linear effect (faint lines) on the product’s surface. This is normal for this product.
Our banners, signs and car magnets are produced using wide format ink technology. This print technology is not comparable to offset litho printing. The viewing distance for most signage is designed for viewing from a minimum of 8 feet or more. This is industry standard.
1) Make sure you’ve accounted for the ‘bleed’ in your design, filling this area with any background colours or images. Ensure all important parts of your design are kept within the safe area.
2) Where possible designs featuring graphics or text should be submitted as vector based PDFs. To keep your text in vector format, we recommend applications like Adobe Illustrator, Adobe InDesign and more recent versions of Adobe Photoshop. Please note, saving text in JPEG format could result in ‘fuzzy’ edges.
3) When your design features a mix of photography and text, make sure your placed photographs are 300 dpi, and where possible that your final design is saved as a PDF.
4) Make sure you pre-flight your PDFs using the ‘Adobe PDF/X-1a:2001′ preset. This option can be found in Adobe Illustrator, Adobe InDesign and more recent versions of Adobe Photoshop.
If you receive an error message during checkout stating that your payment has been ‘declined’, this is an error with your bank releasing the appropriate funds. We’d suggest checking this directly with your bank to investigate further. Your project can not be started until payment has been processed.
- If you’re seeing a yellow error message, you can override the warning and proceed to checkout. However, if you choose to do so, your design may arrive with some issues. We’d always recommend reviewing and addressing any error message during the design stages so that you can make adjustments to your designs if necessary.
- If you’re seeing a red error message, you cannot override the warning and will be unable to proceed to checkout. If this happens, you will need to review the warning and either make the necessary changes to your design or use an alternative design file where appropriate.
